Artxplo is a variety of services to make it easier for sellers to get their unique items in the hands of buyers quickly and safely. This delivery policy describes your delivery obligations as a seller, and your rights and responsibilities.
This policy is part of our Terms of Use. By opening the Artxplo store, you agree to this policy and our terms of use.
Sellers are responsible for the packaging of their goods sold to buyers. Therefore, proper and durable packaging must be taken care of properly, especially if the product is breakable or damaged, while clarifying the sensitivity of the product when delivering to the delivery company, to ensure that it reaches the buyer properly.
They are responsible for the delivery of the parcels to the representative of the delivery company contracted by Artexplow, please keep in mind that you are ultimately responsible for ensuring that buyers receive their orders.
By selling on Artxplo, you agree to:
1. Provide an accurate address with all the details of the parcel, the sender and the recipient.”
2. Send items immediately after they're sold. Prompt delivery means that you deliver each item to the delivery representative after confirming to the customer that their order is ready for shipment, unless you specify otherwise at the time of processing or agree to a different delivery period with the buyer through messages. Before updating your processing time for a particular order, you must first obtain buyer approval.
3. Comply with all delivery regulations and local and international customs.
4. Send to the address listed on the Artxplo (delivery) receipt.
5. Mark the in-store order as being sent when sent, which automatically marks your order as sent. Remember that you can only mark the order as having been sent after it has already been sent. When the order is marked as sent, the buyer will receive a notification.
6. The delivery time for parcels inside Palestine does not exceed 4 days, which is confirmed under each product.
7. The cost of delivery inside Palestine varies according to the regions and is shown under each product within Artexplo, and additional fees can be charged in case the product has sensitive specifications or a different size that needs attention.
In the event that the request does not arrive, which is unlikely, be prepared to provide valid proof of transmission. The correct proof of dispatch must show that the item was already sent and that it was sent to the address provided by the buyer on Artxplo. If the buyer does not receive their request, they should immediately contact the support team at Artxplo and inform them of the details and the nature of the defect. is a variety of services to make it easier for sellers to get their unique items in the hands of buyers quickly and safely. .