This Policy applies to registered buyers (“Buyers”), sellers (“Sellers”) (together, “our Members”), those who purchase items on artxplo without an account (“Guests”) and anyone else who visits our Sites or uses our Services (together with our members and guests, “you” and “your”). If you are not a registered member or guest, please see our non-member privacy policy for more information on how we collect and use your personal information, available here.
It’s important to understand how we use your information. You should read this policy in full, but some key points and references to help you navigate the policy are:
Our mission at artxplo is to keep human contact at the heart of commerce. We connect buyers with sellers who offer hand-made or vintage products, craft supplies, or any distinctive and rare pieces. By accepting these Terms of Use and Privacy Policy, or by using any of our Services, you confirm that you have read and understood this Policy, including how and why we use your information.
We collect and use your personal information to provide and improve our services, protect the security and integrity of our services and comply with our legal obligations.
It is the information that is requested from you when you log in with a customer account in addition to the information you add to complete the purchase.
1.Details of the buyer (name / email / phone number).
2.When purchasing, your bank information is requested to complete the purchase (bank card information).
3.Delivery information (address / city or country / phone number...).
4.Region Information (Currency / Language / City).
1.Seller details: Seller name / Store name / Email / Country / Phone number / Date of birth.
2.Seller's payments: The seller's bank account to complete the money transfer process.
3.Store preferences: language / cover and profile photos / store description / social media sites in case you want to add them.
4.Best Selling Products / Ratings.
We collect all the details of both parties in the event of an order or purchase such as (store name / purchased items / buyer's name / location / purchase price / date).
1.If necessary to perform maintenance of your account on Artxplo .
2.Facilitate the process of buying and selling.
3.Provide necessary information about the purchase process and payments.
4.Facilitate the delivery of parcels.
5.To communicate with the seller and the buyer, which is mostly through notifications and emails (receiving a new order / emails / stages of order production for the customer / updates in each period).
6.Information needed to promote.
7.To provide you with the necessary technical support
8.Emphasize to ensure the necessary protection for the seller and the buyer by collecting adequate information about both parties.
9.Read the site's analysis to ensure its continuity and development of store owners
10.Knowing the problems facing both the seller and the customer and trying to find the best solution for them.
The security of your personal information is important to us. We protect your personal information through technical and administrative measures designed to mitigate the risk of unlawful or unauthorised access, destruction, loss, alteration, disclosure or use of your data. To protect your account, we encourage you to choose your password carefully.
In the event of any malfunction in your account or loss of your password, please contact directly with the management of Artxplo, in addition, Artxplo disclaims its full responsibility if you share your account information with others and violates and tampered with the privacy of your account.
Right of Access: You can access some of the personal information associated with your account by visiting your account’s privacy settings. You can request a copy of your personal information in an accessible format, as well as information explaining how this information is used.
Right to correction: You have the right to ask us to correct any inaccurate information about you. By visiting your account settings, you can correct and change some of the personal information associated with your account.
Right to Restrict Processing: In some cases where we process your information, you may also have the right to restrict or limit the ways in which we use your personal information.
Right to delete: In certain circumstances, you have the right to request the deletion of your personal information, except for information that we are required to retain by law or regulation or to protect the safety, security, rights and integrity of Artxplo . Please note that closing your account may not edit your email address, username, or store name (if applicable) for reuse on a new account.
Right to object: If we process your information based on our legitimate interests as described above, or in the public interest, you may object to such processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
How to exercise your rights and choices. If you want to manage, change, limit, or delete your personal information, you can do so via your Artxplo account settings. Alternatively, you may exercise any of the above rights, subject to applicable law, once you contact us to exercise any of your rights, we will confirm receipt of your request. Limiting the use or deletion of your personal information may affect features and uses that rely on that information.
We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by posting the changes through the Services and sending you an email or message about the changes. We encourage you to check back regularly and review any updates.
Contact the Artxplo support team via our Help Center.
Chat support (available on our website)
Send an email to the Data Protection Officer at Artxplo at info@artxplo.com.
Last update was approved on 29/2/2024